Overview of Remote Help Solution Pic Credit to Microsoft Proxy Firewall Network Requirement for Intune Remote Help Setup This feature will be Generally Available by early next year (2022). It seems the MEM community got surprised with the other license requirement for the new Intune Remote Assistance solution integrated with the admin center. Microsoft already announced that this comes with an additional premium price over existing EMS or M365 E3/E5 licenses. How to Install Intune Remote Help Application Using Intune HTMD Blog () I did review the Teamviewer remote assistance solution (more details at the bottom of this post) integrated into Intune MEM admin center portal. The current remote assistance solution from Teamviewer needs additional integration and connectivity to Teamviewer servers. The Teamviewer solution comes with additional license charges. Microsoft already has a third-party integrated solution ( Teamviewer) for remote assistance or remote control from the MEM admin center portal. TeamViewer is now configured to start automatically with Windows.Microsoft announced a New Intune Remote Help Solution available with Intune MEM admin center from Microsoft. Click OK in the Permanent Access Activated message.When prompted, enter a secure password, confirm, and Click OK.To configure TeamViewer to run as a service after installation: Ensure Start TeamViewer with Windows is selected.When you finish the setup wizard, go to Extras > Options.When you select this option, a wizard helps you setup TeamViewer as a system service. When you are installing TeamViewer, click Install and set up unattended access to this device and the click Accept - next.To configure TeamViewer to run as a service during installation: The TeamViewer standalone integration only supports unattended connections when the TeamViewer host is commercially licensed.

When TeamViewer is not configured to run as a service on a device, it is reported in the device Summary tab as: Take Control - Existing Installation - Integration Requires 'Start With Windows' Set. To keep TeamViewer running continuously on the machine, configure TeamViewer to run as a service during installation or after installation using the TeamViewer options. To ensure connections to the device are constantly available, TeamViewer must be running continuously on the machine.

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